Shipping & Returns

Shipping Destination:
All first time customers must have their packages shipped to the 'Bill-To' address for the first thirty (30) days. If you have a P.O. Box for your billing address, this is still acceptable - after verifying with you via email correspondence, we will send your package via USPS Priority Mail for an additional charge.

Shipping Times:
Please allow 24 to 72 hours for processing of all orders. We do not process orders past 4:00 pm Eastern, Friday through Monday morning, or on major U.S. holidays. When a package is in transit, shipping times DO NOT include weekends. All orders are shipped complete. No orders will be processed without full payment.

Out-of-Stock Parts:
If we are out of stock for an item ordered, we will attempt to order and acquire it from our distribution center warehouse. If your part is on back-order, we will notify you as soon as we are alerted.

Signature Requirements:
All orders insured for amounts greater than $200 will require a signature and/or proof of delivery. Online Parts Store reserves the right to require a signature when needed for: painted items, air freight, fragile items, shipment via USPS, or when we deem it is required.

Tracking Information:
Please do NOT call nor send an email requesting tracking information or order updates. All customers will receive an order status report within one (1) business day from the date your order was submitted.

Phone Hours:
We are currently not accepting phone calls. All inquiries and correspondence with customer support and/or sales should be handled via email. Online Parts Store does not accept phone orders. Phone orders are not secure, and do not supply us with an acceptable method of tracking or logging orders. Online Parts Store reserves the right to cancel an order at any time, for any reason. You will not be charged if your order is cancelled.

Shipping Charges & State Tax:
We ship from a warehouse in Duncinville, Texas, USA. Texas residents must add state tax to all orders. Additionally, any order delivered within the state of Texas is subject to state tax, regardless of billing address. This is state law, and there are NO exceptions. Customers are responsible for return shipping of a core if a core is required (i.e., if a transmission is shipped customer pays to ship the old core back). Customer must pay for parts before shipping commences. A nominal $1-2 handling and packing expense fee is added to every order.

Shipping Methods:
At this time we provide UPS Ground, UPS 3-Day, UPS Overnight PM and UPS Overnight AM Express. If necessary, USPS Priority is available at an extra cost upon request, providing the order is USPS shippable. Rates will vary depending on weight and size. Average orders usually arrive in 3 to 10 days.

COD Orders:
We do NOT accept COD orders.

Payment Methods:
We accept American Express, Visa, MasterCard, Discover, Paypal orders, and US-based cashier's checks. All forms of payment must be received before items are shipped. Credit cards will be charged once the order is placed.

Aside from those discount codes, coupons or vouchers provided by Online Parts Store, we do NOT accept Manufacturer's Coupons or discount vouchers.

International Orders:
No transactions will be conducted, nor shipments made outside the United States.

Refused Shipments:
Freight charges incurred by Online Parts Store while attempting to deliver merchandise that is refused, will be billed to the customer. A 20% restocking fee will be applied, with NO EXCEPTIONS.

Cancellations or Changes:
Orders are generally processed and shipped on the same business day. Thus, it will not always be possible to accept changes or cancellations unless they are made on the same business day. Changes or cancellations must be made prior to 4:00PM Eastern Time on the same business day. For online orders made after business hours, this applies to the business day immediately following the date of order.

All cancellations or order changes must be made via EMAIL ONLY, and confirmed with a return email. If cancellation is emailed, it is not considered valid unless a confirmation of cancellation is emailed back to the purchaser. Once the order has been shipped, there will be no cancellation issued or changes made. For merchandise which is refused, all freight charges will be billed to the customer, with NO EXCEPTIONS. See the section on Refunds for payment information.

An important note in our OEM catalog:
A VIN (Vehicle Identification Number) is REQUIRED information. If for ANY reason your part(s) are incorrect and you did not supply us with your VIN for part accuracy, the components are NON-RETURNABLE. We will not accept returns for incorrectly ordered parts due to omission of the VIN as requested.

Backorder Service:
Our goal is to fill every order within 24 hours of submission. In cases where the item is temporarily out of stock, we will place this item on our backorder service. This will automatically ship as soon as it comes in. We believe our customers prefer to be charged for these items at the initial order time, so when it does come in to stock, we can expedite the item's shipment. However, if you prefer to be charged for backorder items when shipped, or wish to cancel an existing backorder item to receive a refund, contact us directly via email. If you do not wish to take advantage of this backorder service, please let us know upon ordering.

Online Catalog and Accessories Pricing:
All prices and availability are subject to change without notice.

Damage in Transit:
The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim - CUSTOMER MUST KEEP all packaging materials, boxes and packing supplies. Please do not return these item to us. We will be glad to assist you in filing a claim with your carrier.

The return process must be initiated (request for product return) within ten (10) calendar days of receipt of merchandise. This time period cannot be extended; therefore it is imperative that you check out your merchandise as soon as it is delivered.

Special-order and electrical parts CAN NOT BE CANCELLED OR RETURNED - all sales are final. If we are in error in shipping, we will promptly refund your return freight charges. Body panels are not returnable due to minor dings, scratches or dents. Refunds will not be authorized on items that have been altered and/or painted. Refunds will take on average 4-5 business days to process.

Please contact us if you need to make a return, and note: no unauthorized/unconfirmed returns will be accepted.

Damaged or Missing/Shortage Items:
must be reported within 24 hours. Please enclose a copy of the original invoice and short description of the problem after talking to our parts representative.

Any item returned with the original wrapping removed will be refused by the warehouse and returned to the sender. Once packaging has been removed from your product, our return policy is voided. Do not deface original factory cartons or packaging in any manner. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted and will be returned at customer expense. We will accept the return provided it is unused, in original box/package, is in LIKE NEW condition, and returned within 30 days of original invoice. Once you have installed an item it cannot be returned for any reason. There will be no refunds or exchanges after 30 days.

Returned items which were ordered in customer error and at no fault of Online Parts Store WILL be subject to a 20% restocking fee. Do not return merchandise to us COD or Postage Due, as these returns will be refused.